Latest review first
I set up internet almost 2 years ago. It started out fine, then last december the internet went down for 2 days. I thought it was my router so I purchased a new one. Turns out it was not. GVTC put everyone on CGNAT without any notification and I lost all access to my...Read more
I didn't like
- Do not care about customer service
- Bait and switch at its finiest
- Are 3 times the price of competitors
Gvtc - Poor customer service
after 3 years of being a loyal customer, my cc on file expires and they cut my service with barely any notice, okay no problem lets fix this, nope, they can't do anything because someone on the day shift has to turn it back on. Mean while my daughter has a paper due for school. You would think they would have a better customer service then that. Not very up to date with tec.
GVTC purposely separated Hallmark channels so that you would purchase extra package. Had to purchase extra package to get Fox News. Started at 150 a month and new bill is 210. That is with 100 channels (plus 1 tier to get Hallmark mystery), internet and phone....Read more
Two issues: phone and internet I'm paying for 5Mb/s. About every 406 weeks my speed drops to around 1.5. I call them, they say it must be my computer/connections. then they run me through a routine ending in their saying 1.5 is within their acceptable perimeter....Read more
All Service Review
Poor customer service. This company does not care about their customers.
When I originally ordered service three years ago the bundled price was promised at $129. When my first bill came, after set up which was very high, my monthly bill became $196. Although I have several services the fact they go up almost monthly is more than...Read more
Gvtc Internet Service Review
Internet ADSL Speed Unbelievably Slow
I have been a customer with GVTC for almost three years. I just found out my bill was about to go up by 60.00 - this is for basic cable/internet. I called and talked to the sales department. They rebundled & reduced my service so that now I am only paying 10.00 more a...Read more
We now have the giga region which is the only actual working service I have had in 13 years of GVTC. Even with fiber and their latest equipment, we still average 3-4 service calls / year to keep everything working. Speeds are still not as advertised, and cable still...Read more
I pay for and supposedly have DSL internet.... except that I don't. It's often so slow a video will not load and at times, I have no internet service AT ALL. GVTC says we live too far out in the country to get better speeds. Huh? They think I should still PAY for high...Read more
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