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Two issues: phone and internet I'm paying for 5Mb/s. About every 406 weeks my speed drops to around 1.5. I call them, they say it must be my computer/connections. then they run me through a routine ending in their saying 1.5 is within their acceptable perimeter....
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1.3
I didn't like
  • Being cheated
#1025281
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When I originally ordered service three years ago the bundled price was promised at $129. When my first bill came, after set up which was very high, my monthly bill became $196. Although I have several services the fact they go up almost monthly is more than...
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#1017679
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I have been a customer with GVTC for almost three years. I just found out my bill was about to go up by 60.00 - this is for basic cable/internet. I called and talked to the sales department. They rebundled & reduced my service so that now I am only paying 10.00 more a...
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2.6
#997345
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All Service Review

Gvtc
#1020321
2.0
Details
Poor customer service. This company does not care about their customers.
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Advertised vs Delivered
Billing Practices
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Value for money

Gvtc Internet Service Review

Gvtc
#1007168
1.0
Details
Internet ADSL Speed Unbelievably Slow
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Short Review on July 02, 2016

Gvtc
#875802
Make sure you follow up and get in writing that you called to cancel your service with them. They will continue to charge you for service even if you no longer live there. Worst company ever. Not to mention I had problems with my cable once a month.
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Gvtc Internet Service Review

Gvtc
#862387
Constant battle with internet sevice. Pay premium price for service I actually get to use about ten days a month. Ive had the same equipment for five years and they tell me it should be working fine. You mean to tell me in five years no new technology has been released. So tired of not getting what I pay for with this company!
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We now have the giga region which is the only actual working service I have had in 13 years of GVTC. Even with fiber and their latest equipment, we still average 3-4 service calls / year to keep everything working. Speeds are still not as advertised, and cable still...
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1.4
#992906
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I pay for and supposedly have DSL internet.... except that I don't. It's often so slow a video will not load and at times, I have no internet service AT ALL. GVTC says we live too far out in the country to get better speeds. Huh? They think I should still PAY for high...
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Anonymous
Anonymous

Try Hugh's net. They are everywhere. Satilite.

2.0
#952099
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I have been forced to be a GVTC customer for over 6 years. We have no other options. I moved to Indian Hills just North of Stone Oak and again GVTC ONLY! OMG, stop the madness. *****I'm foced to pay for a land line at $45. month just to have ISP serv. In addition...
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Anonymous
Anonymous

I totally agree! I feel like we are held hostage to GVTC!

2.1
I liked
  • Fast call times to live person
  • Friendly staff
I didn't like
  • Bait and switch at its finiest
  • Price much higher then others
#911198
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I have been a GVTC customer for many years and consider myself a loyal customer even with problems, I stay with the company. Recently I tried to get the faster 100mg internet speeds, both upload and download along with additional tv channels, whole home DVR was...
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Anonymous
Anonymous

As soon as another carrier jumps in with both feet GVTC is done for. Time Warner will soon be known as Spectrum and they are knocking on the door. Bye bye GVTC, your days are ...

#886703
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There is NO customer service. Our Internet goes out almost daily. Charges are ridiculous! Used them 16 years and they still are not up to par.
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Anonymous
Anonymous

I have had GVTC for 30 years and the service originally was above reproach. NOW. my TV is out once a month, my cable is out several days every month, and the telephone is out...

Fair Oaks Ranch, Texas
#862223
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Moved to Kinder Ranch about a month ago, decided to give GVTC A TEY. After talking to the sales person on the phone set up my tv, Internet, wifi, phone line, and security. The sales person said as long as I have my windows pre wires for security, there would be NO...
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2.2
Timberwood Park, Texas
#799446
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Due to being on ancle monitor I was required to have land line telephone. When I arrived the monitor did not work due to phone line malfunction. I had warrant out for my arrest! Long story short the line never worked and I never made a single call and now they have a...
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Anonymous
Anonymous

I never even thought of this type of situation. I get angry because I'm forced to purchase a landline service just to get inconsistent 20mb download speed. Crappy service gets...

1.0
I didn't like
  • Being billed for non service
#780321
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