GVTC purposely separated Hallmark channels so that you would purchase extra package. Had to purchase extra package to get Fox News. Started at 150 a month and new bill is 210. That is with 100 channels (plus 1 tier to get Hallmark mystery), internet and phone....Read more
Two issues: phone and internet I'm paying for 5Mb/s. About every 406 weeks my speed drops to around 1.5. I call them, they say it must be my computer/connections. then they run me through a routine ending in their saying 1.5 is within their acceptable perimeter....Read more
When I originally ordered service three years ago the bundled price was promised at $129. When my first bill came, after set up which was very high, my monthly bill became $196. Although I have several services the fact they go up almost monthly is more than...Read more
All Service Review
Poor customer service. This company does not care about their customers.
Gvtc Internet Service Review
Internet ADSL Speed Unbelievably Slow
Short Review on July 02, 2016
Make sure you follow up and get in writing that you called to cancel your service with them. They will continue to charge you for service even if you no longer live there. Worst company ever. Not to mention I had problems with my cable once a month.
Gvtc Internet Service Review
Constant battle with internet sevice. Pay premium price for service I actually get to use about ten days a month. Ive had the same equipment for five years and they tell me it should be working fine. You mean to tell me in five years no new technology has been released. So tired of not getting what I pay for with this company!
I have been a customer with GVTC for almost three years. I just found out my bill was about to go up by 60.00 - this is for basic cable/internet. I called and talked to the sales department. They rebundled & reduced my service so that now I am only paying 10.00 more a...Read more
We now have the giga region which is the only actual working service I have had in 13 years of GVTC. Even with fiber and their latest equipment, we still average 3-4 service calls / year to keep everything working. Speeds are still not as advertised, and cable still...Read more
I pay for and supposedly have DSL internet.... except that I don't. It's often so slow a video will not load and at times, I have no internet service AT ALL. GVTC says we live too far out in the country to get better speeds. Huh? They think I should still PAY for high...Read more
I have been forced to be a GVTC customer for over 6 years. We have no other options. I moved to Indian Hills just North of Stone Oak and again GVTC ONLY! OMG, stop the madness. *****I'm foced to pay for a land line at $45. month just to have ISP serv. In addition...Read more
I have been a GVTC customer for many years and consider myself a loyal customer even with problems, I stay with the company. Recently I tried to get the faster 100mg internet speeds, both upload and download along with additional tv channels, whole home DVR was...Read more
There is NO customer service. Our Internet goes out almost daily. Charges are ridiculous! Used them 16 years and they still are not up to par.Read more
Fair Oaks Ranch, Texas
If I could leave zero stars I would. I switched to GVTC from TWC 10 days ago. Since we had been experiencing intermittent outages and slowdowns with TWC, it was summer and the kids were going to hog up the internet I need for my research, and GVTC had sent us a card...Read more
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